Privacy Policy
At WellatHome (“we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our non-medical home care services.
Information We Collect
We collect information that you voluntarily provide, including your name, email address, phone number, postal address, and any details you submit through our website forms (e.g., registration, careers, or contact forms). We may also collect limited technical information (such as IP address and basic cookie data) to help operate and improve the site.
How We Use Your Information
- To provide, coordinate, and manage our home care services
- To respond to inquiries, requests, and applications
- To send service-related updates and notifications you request
- To maintain site functionality, safety, and quality improvements
- To comply with applicable laws and enforce our terms
Data Sharing
- No promotional sharing: Customer data is not shared with third parties for promotional or marketing purposes.
- Mobile opt-in & consent: Mobile opt-in data and consent are never shared with anyone for any purpose. If this policy references any information sharing elsewhere, it explicitly excludes mobile opt-in data.
- Service providers: We may share limited information with trusted vendors who assist us in operating our business (e.g., secure hosting, analytics) strictly as necessary and under confidentiality obligations.
- Legal requirements: We may disclose information if required to do so by law or to protect rights, safety, and security.
Messaging Terms & Conditions (SMS)
By providing your phone number and agreeing to receive texts, you consent to receive text messages from WellatHome, from 469-200-3949 regarding account notifications and customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply.
- Types of messages: You will receive account alerts and promotional messages.
- Opt-out: Reply STOP to unsubscribe at any time.
- Help: Reply HELP for assistance.
- You can also contact us at 469-200-3949 or wellathomehealth@gmail.com.
- Privacy: Mobile opt-in information is never shared with third parties.
Call to Action (CTA): For more information, please visit our Privacy Policy and Terms and Conditions at https://wellathome.org/privacy.html.
Cookies
We may use basic cookies to support core site features and improve your experience. You can adjust your browser settings to refuse cookies; however, certain site features may not function properly without them.
Data Security
We implement reasonable technical and organizational safeguards designed to protect your information from unauthorized access, use, or disclosure. No online system can be guaranteed to be 100% secure.
Your Choices & Rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond as required by applicable law.
Children’s Privacy
Our services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Contact Information
If you have any questions or wish to contact us regarding your privacy or this policy, please email us at wellathomehealth@gmail.com or call 469-200-3949.
Data Transfer Policy
We do not transfer or disclose your personal information to any external organizations under any circumstances, including with your consent.
Data Sharing Restrictions
We maintain strict internal controls and access restrictions to prevent any unauthorized sharing of your data, not limited to promotional purposes.
Terms & Conditions
By accessing or using our website and services, you agree to the following terms and conditions:
- Use of Services: Our home care services are provided solely for personal, non-commercial use. Unauthorized use, including resale or redistribution, is prohibited.
- Accuracy of Information: You agree to provide accurate, current, and complete information when interacting with our forms and services.
- Intellectual Property: All content, logos, and materials on this site are the property of WellatHome and may not be copied or reproduced without permission.
- SMS Communications: By opting in, you consent to receive SMS notifications. Message frequency may vary. Reply HELP for assistance or STOP to opt out.
- Account Alerts & Promotions: You will receive account alerts and promotional messages. Standard message & data rates may apply.
- Limitation of Liability: WellatHome is not liable for damages arising from use of our website or services except as required by applicable law.
- Changes to Terms: We may update these Terms & Conditions at any time. Continued use of our website or services constitutes acceptance of the updated terms.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or Terms & Conditions, please contact us:
Effective Date: June 1, 2025